Privacy Policy

Introduction

Solvixes Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website or use our property pricing and valuation services.

As the data controller, we are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data We Collect

We collect and process various types of personal data to provide our property pricing services effectively. The data we collect includes information you provide directly to us and information we collect automatically through your use of our website.

Information You Provide

• Contact details (name, email address, phone number, postal address)
• Property information (address, type, size, features, condition)
• Service requirements and preferences
• Communication records and correspondence
• Payment and billing information
• Feedback and survey responses

Information We Collect Automatically

• Website usage data (pages visited, time spent, click patterns)
• Technical information (IP address, browser type, device information)
• Cookies and tracking technologies data
• Location data (when accessing our website)

How We Use Your Information

We use your personal data for various purposes related to providing our property pricing and valuation services. Our use of your data is always based on a lawful basis under GDPR, including contract performance, legitimate interests, or your consent.

Service Delivery

• Providing property valuation and pricing services
• Conducting property inspections and assessments
• Preparing and delivering valuation reports
• Communicating about your service requirements
• Processing payments and managing accounts

Business Operations

• Improving our services and website functionality
• Conducting market research and analysis
• Managing customer relationships
• Complying with legal and regulatory requirements
• Protecting against fraud and security threats

Marketing and Communications

With your consent or where we have a legitimate interest, we may use your information to send you marketing communications about our services, industry insights, and relevant property market updates. You can opt out of marketing communications at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With service providers who assist us in delivering our services
• With professional advisers (legal, financial, insurance)
• With regulatory authorities when required by law
• In connection with business transfers or restructuring
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are based on business needs and legal requirements.

• Service records: 7 years after service completion
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months from collection
• Legal compliance data: As required by applicable laws

Your Rights

Under GDPR and data protection laws, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for data processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following details:

Complaints

If you believe we have not handled your personal data in accordance with data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Ireland, this is the Data Protection Commission (DPC).

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Legal Basis and Jurisdiction

This privacy policy is governed by Irish and European Union data protection law. Solvixes Ltd is registered in Ireland with company registration number 9145673A and operates under the jurisdiction of Irish and EU data protection regulations.